Transition of Care

We know change can be scary. Sunflower Health Plan wants to make this change easy. Whether you are new to Kansas Medicaid Managed Care or are changing health plans, we will make sure you continue to get the services you need. 

One of the most common obstacles to switching Medicaid plans is maintaining your relationship with the providers that know you best. Our staff will work with you and your doctors to continue any services you are receiving even if the doctor is not in our network.

It is important to let us know right away if you are getting services that you will need to continue so that we can give you the information you need to keep receiving the healthcare you need on our Medicaid Managed Care plans or so that we can help you with transitioning to a new provider.

In some cases you may be able to keep your out-of-network doctor for a period of time. We will help you find a doctor in our network that can provide the services you need.

Our case managers can help get your medical records transferred to your new doctor. Call our Customer Service toll free 1-877-644-4623 (TTY: 711) if you have questions about transitioning your care.