Grievances and Appeals

We hope you will always be happy with us and our network providers. If you are not happy, please let us know. Sunflower has steps for handling any problems you may have. Sunflower offers all of our members the following processes to achieve member satisfaction:

• Grievance Process
• Appeal Process
• State Fair Hearing

Sunflower keeps records of each grievance and appeal filed by our members or by their authorized representatives. Sunflower also keeps records of the responses to each grievance and appeal. These are kept for seven years.

Paperless Delivery

Go paperless! You can now switch to paperless delivery for your appeal and grievance letters! With paperless delivery, you will be able to:

• Receive a notification email regarding your appeal or grievance.
• Easily access a copy of your appeal or grievance letter.
• Reduce clutter, save paper and help the environment.

To enroll in paperless delivery for appeals and grievances, simply log in to your online account and select Communication Preferences. Don't have an online account? Creating an account is free and easy. Visit the login page and click Create New Account to get started!

We're here to help. If you have questions, contact Customer Service at toll free 1-877-644-4623.