Provider Satisfaction Survey
Thank you for partnering with Sunflower Health Plan to provide quality healthcare for our members.
As your partner, we want to ensure that your experience with us is positive and rewarding. You are essential to providing the highest quality healthcare possible for our members, and your satisfaction is important to us.
We assess your experience with the health plan through an annual Provider Satisfaction Survey. Survey questions include your feedback around finance, utilization and quality management, network coordination of care, pharmacy, health plan call center, provider relations, and overall satisfaction. We strive for providers to be Completely Satisfied and consider our plan Well Above Average. If we are not meeting your expectations and needs, please let us know by contacting Provider Relations.
Last year, all survey respondents who submitted their responses timely were entered into a drawing to win a $400 VISA gift card as a thank you for their time in completing the survey. We are excited to announce the winner of the 2023 Provider Satisfaction Survey drawing!
Kara Westgate, LCSW
Topeka, KS
Your feedback is critical to helping us deliver a best-in-class provider experience, and we rely on your survey responses to help us identify opportunities for improvement. So please be sure to complete the survey if you receive one!
2023 Survey Results:
Sunflower Health Plan's 2023 annual survey results show improvements in several areas. The survey results have helped Sunflower reveal strengths, as well as some areas for improvement.
Trending Upward
Provider satisfaction improved in the following areas:
- Network/Coordination of Care
- Pharmacy
- Provider Relations
Trending Downward
Provider satisfaction declined in the following areas:
- Finance Issues
- Utilization and Quality Management
- Health Plan Call Center
Strengths
Our key drivers of overall satisfaction with Sunflower are in the areas of Network/Coordination of Care, Pharmacy and Provider Relations:
- Quality of specialists in the network
- Timeliness of feedback/reports from medical and/or BH specialists
- Availability of comparable drugs to substitute those not included in the formulary
- Have a provider relations representative assigned to practice
Opportunities
We have opportunities to focus resources on improving processes in the areas of Finance Issues, Utilization & Quality Management and Health Plan Call Center:
- Overall satisfaction with health plan’s call center services.
- Access to case/care managers.
- Access to knowledgeable UM staff.
- Resolution of claims payment problems or disputes.
Interventions are underway to improve your provider experience. To submit any recommendations for improvement, please contact us.