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Important Updates on Satisfaction Surveys and More

Date: 10/19/21

Providing the best care for patients is your top priority.

You know that strong communication and trust between you and your patients is important to ensure they’re satisfied and have good outcomes. You can rely on Sunflower Health Plan for information and support to help keep your patient relationships strong.

Annual CAHPS Survey Happening February Through June

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey is a chance for your patients to report their satisfaction with their healthcare, including their experience with their providers and health plan. The CAHPS survey scores are made available to the public and can determine whether patients and members stay with their provider or health plan or look elsewhere for their care.

  • Learn more about the CAHPS survey and how the results are used.

Annual Provider Satisfaction Survey Expected in 4th Quarter

You are essential to providing the highest-quality healthcare possible for our members, and your satisfaction is very important to us, too. We assess your experience with the health plan through an annual Provider Satisfaction Survey. Please be sure to complete the survey if you receive one.

Your Sunflower Health Plan Support Doesn’t Stop There

Our provider website contains essential information, including your rights and other sources of support for you. Read more now.

If you have questions or need specific support, please contact Provider Services at:

  • Sunflower KanCare Medicaid: 1-877-644-4623 (TTY 711)
  • Ambetter from Sunflower Health Plan (Marketplace): 1-844-518-9505 (TTY 1-844-546-9713)
  • Allwell from Sunflower Health Plan (Medicare Advantage):
    • HMO 1-855-565-9519
    • HMO D-SNP 1-833-402-6707
    • PPO 1-833-696-0634
    • TTY: 711